Frequently Asked Questions

Welcome to the Time Nomads FAQ page! We’ve gathered answers to the most common questions to make your shopping experience as smooth as possible. From shipping and returns to payment options and product information, you’ll find everything you need to shop with confidence. If you can’t find the answer you’re looking for, don’t hesitate to reach out to us — we’re here to help!

Why Shop with Time Nomads?

At Time Nomads, we’re more than just a store—we’re a gateway to timeless stories, ancient wisdom, and meaningful designs. Here’s what sets us apart:

Exclusive Designs: Each product is designed with inspiration from Paganism, mythology, and ancient traditions, offering you a unique way to celebrate your beliefs and passions.
Secure and Easy Payments: Shop with confidence using trusted payment options like Stripe, Klarna, Apple Pay, and Google Pay. Your privacy and security are always our top priority.
Flat-Rate Shipping: No surprises at checkout! Enjoy simple and affordable flat-rate shipping for just 5€ ($5.50 USD) worldwide.
Hassle-Free Returns: We offer a 30-day return policy for damaged or lost orders.
Global Reach, Local Charm: We proudly ship to the European Union, the United States, Canada, Australia, and New Zealand, with plans to expand even further!

When you shop with Time Nomads, you’re not just purchasing a product—you’re bringing home a piece of history, myth, and meaning.

Ready to dive in? Start Shopping Now or keep scrolling to find answers to all your questions in our FAQ!

Frequently Asked Questions

General Questions

Hi! We’re Time Nomads, an online store based in the magical, mythology-rich land of Cantabria, Spain.

We create and curate unique products like t-shirts, sweatshirts, greeting cards, coasters, and more, inspired by Paganism, mythology, and ancient traditions. Our goal is to bring ancient stories and the magic of mythology into your everyday life with designs that captivate and inspire your soul.

To learn more about our story and mission, visit our About Page!

Wondering what others think? Check out our Reviews to see what customers are saying about their Time Nomads experience!

We’re here to help! Click here to drop us an email or send us a message through our Contact Page. Our friendly customer service team is available Monday to Friday, 9:00 AM to 6:00 PM (Spanish time).

We currently ship to the following countries:

European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Rest of Europe: Norway and Iceland.
United States
Canada
Australia
New Zealand

We’re always working to expand our reach and bring our products to more countries in the future. If we’re not shipping to your location yet, you can still shop most of our designs on Amazon or Redbubble!

Feel free to contact us if you have any questions about shipping availability.

Yes! In addition to our official online store, you can find most of our unique designs on Redbubble and Amazon. These platforms offer a wide variety of products featuring our creations, giving you even more ways to enjoy Time Nomads’ magic.

If you’re located in a country we don’t currently ship to, these platforms might be the perfect option for you to bring home our designs. Explore them today!

Questions About Orders

Most orders take between 5 to 15 business days to arrive. This includes 2–5 business days for us to prepare your order and the shipping time to your location.

If your order hasn’t arrived within the estimated delivery time, don’t worry! Please wait an additional 5 business days, then reach out to us using our Contact Page or click here to send us a messag e. We’ll be happy to assist you and resolve the issue as quickly as possible.

Of course! You can return your order within 30 calendar days of receiving it, as long as it’s in its original condition. Customized or digital products can’t be returned, though.

If the return is due to a mistake on our part or a defective product, we’ll cover the return shipping costs. Otherwise, the cost of return shipping will be your responsibility. Just reach out to us to get started!

All product prices include VAT (Value Added Tax) where applicable. Shipping is calculated separately and added at checkout. We offer a flat shipping rate of 5€ (approximately $5.50 USD) for all orders. No surprises—everything is clear before you complete your purchase!

We’ve got you covered with secure payment options:

Credit cards (processed through Stripe): Your credit card information is fully encrypted and processed securely through Stripe, a trusted payment platform.
Klarna: Split payments or pay later with Klarna’s secure and easy-to-use system.
Apple Pay: Make fast and secure payments directly from your Apple device without sharing your card details.
Google Pay: Pay safely and conveniently using your Google account, with no need to enter payment information.

Your payment details are never stored on our servers and are handled securely by our trusted payment processors to ensure your privacy and safety.

Yes, you can cancel your order! Just contact us within 24 hours of placing it by sending us an email or through our Contact Page.

If more than 24 hours have passed, the order may already be in production or shipped. In that case, you’ll need to wait until it’s delivered and then initiate a return according to our return policy. Don’t worry—we’ll guide you through the process!

If your package is marked as delivered but you haven’t received it, start by checking with your carrier. They may have left it in an unexpected location, like your porch, garage, or with a neighbor. Look for any delivery notes or updates in your tracking information for more details.

If you’re still unable to locate the package, please contact the carrier directly to open an investigation — they’re often able to provide additional insights or help retrieve the package.

Unfortunately, we can’t reship or refund orders that are marked as delivered by the carrier. However, we’ll be happy to assist you in gathering the necessary details to resolve the issue with them.

At Time Nomads, we work with production partners in Europe, the USA, and Australia. Whenever possible, we’ll dispatch your order from the location closest to you to minimize the chance of customs fees.

Customs fees may apply to your order depending on your country’s regulations. Your local customs agency determines these fees which can vary based on factors like order value, product type, and country-specific limits. Please note that customs fees are the customer’s responsibility and must be paid directly to your local customs agency.

For more details, please refer to our Terms and Conditions. If you have any questions, feel free to contact us—we’re always happy to help!