1. Right of Withdrawal and Cancellation

Following EU and Spanish regulations, customers have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing a reason. This right applies to most products, allowing you to return items for a full refund.

Refunds for cancellations will be issued using the same payment method you used to complete your purchase unless another method is agreed upon.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us within the 14-day period by sending us an email or through our Contact Page. Please include the following information in your request:

  • Your order number.
  • A clear statement of your decision to withdraw from the purchase.

We will confirm your request and provide instructions for returning the items. Please note:

  • The items must be returned in their original condition, unused, and in their original packaging.
  • Customers are responsible for the return shipping costs unless the product is defective or incorrect.

Refunds will be processed within 14 calendar days of receiving the returned items.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Customized or personalized products.
  • Digital products once they have been accessed or downloaded.  By confirming the purchase and initiating the download, you agree to waive your right of withdrawal as allowed under EU law.
  • Perishable items.

2. Returns and Refunds Policy

Before returning a product, please contact us via email or through our Contact Page.

Claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

Returned items must be in their original condition, unused, and in their original packaging.

Responsibility for Return Shipping Costs

Customers are responsible for covering the shipping costs of returning items unless the product is defective or an error was made on our part.

Incorrect or Insufficient Address

If a customer provides an address that is deemed insufficient by the courier, the shipment will be returned to our facility. In such cases, the customer will be responsible for the costs associated with reshipping the order after confirming an updated and accurate address.

Refund Processing Timeframe

Once the returned item is received and inspected, refunds will be processed within 15 business days. The refunded amount will be issued to the original payment method, and the customer will receive a confirmation email once the refund has been completed.

3. Procedure for Returning Defective or Non-Compliant Products

If you believe your product is defective or does not meet the agreed terms, please contact us promptly:

  • Email us or use our Contact Page.
  • Provide a detailed description of the issue along with your order number and, if applicable, photos of the defective or non-compliant item.

Claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

Once your claim is received, we will review the issue and, if necessary, provide instructions for returning the product. Depending on the nature of the defect or non-compliance, you may be eligible for:

  • A replacement product.
  • A repair (if applicable).
  • A full or partial refund.

Returned items must be in their original condition and packaging unless the defect prevents this.

4. Exceptions to the Return Policy

The following items are not eligible for returns or refunds:

  • Customized or personalized products.
  • Digital products once accessed or downloaded (by confirming the purchase and initiating the download, you agree to waive your right of withdrawal under EU law).
  • Perishable items.

5. Contact Information

For questions or to request a return, please contact us at:
Our Email
Contact Page: https://timenomads.com/contact-us/