Terms & Conditions

Welcome to the Terms and Conditions page for Time Nomads. This document outlines the rules, policies, and guidelines that govern your use of our website and services. By accessing or purchasing from our store, you agree to the terms outlined here.

Time Nomads is committed to providing clear, transparent, and easily accessible information about our products, pricing, terms, and your rights, in compliance with EU and Spanish consumer protection laws.

We’ve included important details about your rights and responsibilities, our products and services, payment terms, shipping policies, returns, and more. Please take a moment to read through these terms to ensure a smooth and enjoyable experience with us.

1. General Business Information

Business Name: Time Nomads

Location: Cantabria, Spain

Contact Details: For inquiries or assistance, you can contact us via email or send us a message directly through our Contact Page.

Customer Service Availability: Our customer service team is available to assist you during business days, Monday to Friday, from 9:00 AM to 6:00 PM (Spanish time, CET). We strive to respond to all inquiries within 2 business days.

2. Description of Products and Services

Time Nomads offers a diverse range of merchandise designed to inspire and delight our customers. Our current selection includes items such as t-shirts, sweatshirts, greeting cards, coasters, and more. All available products are featured on our Shop page, where you’ll find detailed descriptions, dimensions, materials, and other relevant information for each item.

Please note that our product offerings may change over time as we expand or update our collection. While we strive to keep all product descriptions accurate and up to date, availability may vary.

Product Availability

The availability of each product is displayed on its respective page. Items that are out of stock will be labelled as “Out of stock.” In rare cases, this label may not display correctly due to technical errors. If such a situation occurs, we will contact you promptly to offer either a restock waiting period or a full refund for your order.

Estimated Processing Times

Our fulfilment time is calculated in business days and ranges from 2 to 5 business days for all production techniques.

Please note the following:

• Fulfillment time does not include shipping. To calculate the total time for an order to reach its destination, combine the estimated fulfilment time with the estimated shipping time.
• Fulfilment averages are based on historical data for each product and calculated within a 30-day timeframe.
• Fulfilment averages do not account for orders placed on hold (e.g., due to incomplete customer details).
• Large orders may take slightly longer, but they will still be fulfilled within 5 business days.
• Fulfillment times are estimates and not guaranteed.

Estimated Delivery Times

Delivery time is calculated as:
Estimated Fulfillment Time + Estimated Shipping Time = Estimated Delivery Time.

Generally, orders take 5 to 15 business days to be fulfilled and delivered to most locations. Shipping times are based on historical data for deliveries to your region.

Please note that estimated delivery times are not guaranteed. Delays may occur due to:

• Products being out of stock.
• Shipping-related issues, such as failed delivery attempts, service disruptions, or severe weather conditions.

We work hard to meet our delivery estimates for each order. However, if your order’s estimated delivery time has passed, we kindly ask that you wait an additional 5 business days before reaching out. If the delay persists, please contact us via email or through our Contact Page for assistance.

3. Pricing and Taxes

Product Pricing

The price of each product is clearly stated on its respective product page and includes VAT (Value Added Tax) where applicable. Shipping costs are calculated and displayed at checkout before finalizing the order.

Additional Costs

While it is rare for any additional costs to arise after placing an order, we will notify customers via the email provided during checkout if such costs occur. Customers will be contacted within 48 hours of placing their order, and fulfilment will only proceed once we have received confirmation that the customer agrees to pay the extra costs.

Customs Fees

Shipments may incur customs fees depending on the destination country. These fees are determined by the destination country’s customs agency and are based on factors such as the order value, country-specific limits, and the nature of the products. Any applicable customs fees are the responsibility of the customer and must be paid directly to the appropriate customs agency.

4. Payment Terms

Accepted Payment Methods

We offer a variety of secure payment options to make your shopping experience convenient and reliable.

• Credit Card via Stripe: Stripe is a trusted payment platform that ensures secure and encrypted processing of credit card transactions. Your payment information is handled with the highest level of security.
• Klarna: Klarna allows you to shop now and pay later. Depending on your location, you can split payments into instalments or defer payment until a later date, all with Klarna’s easy and secure payment system.
• Apple Pay: Apple Pay offers a fast and secure checkout experience by enabling you to make payments directly from your Apple device without entering card details.
• Google Pay: Google Pay provides a simple and safe way to pay using your Google account, allowing for quick checkout without the need to input payment information.

Security and Privacy

We do not store credit card information on our servers. All payment details are securely processed and managed by trusted third-party payment processors (e.g., Stripe, Klarna, Apple Pay, Google Pay), ensuring your information is protected at all times.

Payment Processing

All payments are processed at the time of the order. Once your payment is successfully completed, you will receive an order confirmation email.

5. Shipping and Delivery

Estimated Delivery Times

Delivery time is calculated as:
Estimated Fulfillment Time + Estimated Shipping Time = Estimated Delivery Time.

Generally, orders take between 5 to 15 business days to be fulfilled and delivered to most locations. Shipping times are calculated based on historical data for deliveries to your area or selling region.

Please note that the estimated delivery time (EDT) is not guaranteed. Delays may occur due to:

• Products being out of stock.
• Shipping-related delays such as failed delivery attempts, service disruptions, or severe weather conditions.

While we work hard to meet our delivery estimates for every order and strive to minimize delays, Time Nomads shall not be held liable for delays or failure to fulfill orders due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or transport disruptions.

Delays or Issues with Delivery

If your order hasn’t arrived within the estimated delivery time, we kindly ask you to wait an additional 5 business days. If it still hasn’t arrived, please contact us via email or through our Contact Page for assistance. We’ll do our best to resolve the issue quickly.

Lost Packages

For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date. Don’t worry—we’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your assistance in the process, such as:

• Confirming that the shipping address provided was correct.
• Contacting the shipping carrier to attempt locating the lost package.

Please note: If the tracking information states that the order was delivered but the customer claims they haven’t received it, Time Nomads will not be held responsible. Any replacement or reshipping costs in such cases will be at the customer’s expense (see below).

Policy for Packages Marked as Delivered but Not Received

If a package is marked as delivered by the carrier but hasn’t been received by the customer, Time Nomads will not cover the cost of reshipping or refunding the order.

Customers are encouraged to contact the carrier directly for more information. In some cases, the package may have been left in an unexpected location at the delivery address. Please check for additional details provided by the carrier, such as: “Left under the table on the back porch.”

Policy for Damaged Products

If your order arrives damaged, please send a photo of the damaged item to our email or use our Contact Page. We’ll be happy to send a replacement at no cost to you.

6. Right of Withdrawal and Cancellation

Following EU and Spanish regulations, customers have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing a reason. This right applies to most products, allowing you to return items for a full refund.

Refunds for cancellations will be issued using the same payment method you used to complete your purchase unless another method is agreed upon.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us within the 14-day period by sending us an email or through our Contact Page. Please include the following information in your request:

• Your order number.
• A clear statement of your decision to withdraw from the purchase.

We will confirm your request and provide instructions for returning the items. Please note:

• The items must be returned in their original condition, unused, and in their original packaging.
• Customers are responsible for the return shipping costs unless the product is defective or incorrect.

Refunds will be processed within 14 calendar days of receiving the returned items.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Customized or personalized products.
• Digital products once they have been accessed or downloaded.  By confirming the purchase and initiating the download, you agree to waive your right of withdrawal as allowed under EU law.
• Perishable items.

7. Returns and Refunds Policy

Before returning a product, please contact us via email or through our Contact Page.

Claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

Returned items must be in their original condition, unused, and in their original packaging.

Responsibility for Return Shipping Costs

Customers are responsible for covering the shipping costs of returning items unless the product is defective or an error was made on our part.

Incorrect or Insufficient Address

If a customer provides an address that is deemed insufficient by the courier, the shipment will be returned to our facility. In such cases, the customer will be responsible for the costs associated with reshipping the order after confirming an updated and accurate address.

Refund Processing Timeframe

Once the returned item is received and inspected, refunds will be processed within 15 business days. The refunded amount will be issued to the original payment method, and the customer will receive a confirmation email once the refund has been completed.

8. Warranties and Liability

Time Nomads’ liability is limited to the purchase price of the product(s) in question, except where liability cannot be excluded or limited under applicable law.

Procedure for Addressing Defective or Non-Compliant Products

If you believe your product is defective or does not meet the agreed terms, please contact us promptly:

• Email us or use our Contact Page.
• Provide a detailed description of the issue along with your order number and, if applicable, photos of the defective or non-compliant item.

Claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

Once your claim is received, we will review the issue and, if necessary, provide instructions for returning the product. Depending on the nature of the defect or non-compliance, you may be eligible for:

• A replacement product.
• A repair (if applicable).
• A full or partial refund.

Returned items must be in their original condition and packaging unless the defect prevents this.

9. Data Protection and Privacy

Time Nomads is committed to protecting your personal data and complies with the General Data Protection Regulation (GDPR) and Spain’s Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD). These laws ensure your rights to privacy and data security are upheld.

For detailed information on how we collect, use, store, and protect your personal data, please visit our Privacy Policy page. This document outlines everything you need to know about our data protection practices, your rights, and how to exercise them.

10. Dispute Resolution

If you have a complaint regarding our products or services, you can send us an email or through our contact page. Please include your order number and a detailed description of the issue, along with any supporting evidence, such as photos of the product.

We will acknowledge your complaint within 2 business days and aim to provide a resolution within 14 days. If you are not satisfied with the proposed solution, you can request a review by emailing us or through our contact page.

Additionally, if a resolution cannot be reached, you may use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

All disputes will be governed by the laws of Spain and resolved in Spanish courts.

11. Governing Law and Jurisdiction

These terms and conditions, along with any transactions carried out through our website, are governed by the laws of Spain and the European Union (EU). This includes compliance with applicable consumer protection regulations, data protection laws, and e-commerce standards.

In the event of a dispute arising from the use of our website, products, or services, both parties agree to seek an amicable resolution whenever possible. If an agreement cannot be reached, the dispute will fall under the exclusive jurisdiction of the courts of Spain.

Alternative Dispute Resolution

Following EU regulations, customers also have the right to seek resolution through the European Commission’s Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr. This platform is designed to assist consumers in resolving disputes with businesses located in the EU.

12. Intellectual Property

All content on this website, including but not limited to photos, illustrations, designs, texts, logos, videos, and graphics, is the exclusive property of Time Nomads or its content suppliers and is protected under copyright and other intellectual property laws.

© 2024 Time Nomads. All rights reserved.

You are granted a limited, non-exclusive license to access and use the content on this website for personal, non-commercial purposes only. Any reproduction, modification, distribution, display, or performance of the content, in whole or in part, without prior written permission from Time Nomads, is strictly prohibited.

Unauthorized use of the website’s content may result in legal action and the pursuit of damages as permitted by law. All trademarks, logos, and brand names displayed on this website are the exclusive property of Time Nomads. Use of these trademarks without written consent is also prohibited.

For inquiries regarding intellectual property permissions, please send us an email or fill our contact form.

13. Changes to Terms and Conditions

Time Nomads reserves the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting to our website, with the “Last Updated” date indicated at the top of this page.

For significant changes that may impact your rights or obligations, we will notify you through prominent communication channels, such as:

• A notification banner on our website.
• An email sent to the address provided during checkout or account creation.

If the modifications to these terms significantly affect your rights, you will have the option to:

• Review the changes and choose whether to continue using our services under the updated terms.
• Contact us within 30 days of the notification to express concerns or seek clarification regarding the changes.

By continuing to use our website or placing an order after the updated terms have been published, you agree to be bound by the revised terms. If you do not agree with the updated terms, you may discontinue the use of our services.

14. Affiliate Marketing

This website may engage in affiliate marketing, meaning that we may earn a commission or receive compensation when you purchase products or services through affiliate links provided on our blog or other parts of the website. These affiliate partnerships help support the operations of Time Nomads at no additional cost to you.

We may also accept sponsorships, paid partnerships, or other forms of advertising compensation from businesses.

Please note that Time Nomads is not responsible for any issues, disputes, or damages that may arise from your interactions with third-party websites accessed via our affiliate links. When you follow an affiliate link, you are subject to the terms and conditions, privacy policies, and practices of the respective third-party websites. We encourage you to review their terms and policies before making a purchase or sharing personal information.

15. Language of the Contract

The original version of this contract is written in Spanish, which will prevail in the event of any disputes or discrepancies between translations.

For your convenience, we may provide translations of these terms and conditions into other languages. However, these translations are for informational purposes only, and the Spanish version shall be the binding legal document in all cases.